Frequently Asked Questions about Virtual Envelope or Online Giving
How do I get started?
Go to "Online Giving" on the Parish Website and a new window will open up that takes you to Saint Paul's Our Sunday Visitor Online giving portal. Select "Create New Account" towards the top left of the page and fill out the information requested and once completed, go to your email and verify your account by clicking on the link sent to the email address you registered with. Once this step is complete you can then set up what account you wan your gift to come out of and then select "Give a New Gift" button to set up your regular donations to the parish.
Can I just call the office and give them my payment information, and have them handle the rest?
Yes. The parish Bookkeeper can take your information over the phone or you may fill out a simple form at the parish office if you would like to set up in person.
If the parish office staff sets up my account for me, how do I make changes to my account?
Just call the office at 252-638-1984. They can make changes to your account, or you can stop in and speak with one of them to make the changes.
What if I want to manage the account myself, once I have the account set up at the parish office?
We can send you an email that will allow you to set a user name and password for your account, and you can then manage your account yourself.
How often will funds be debited or charged to my account?
Funds will be debited from your account or charged to your credit card based on your selection.
Will the church know I gave? Will I still get a tax statement?
Each week online offertory is reconciled with our accounting program so that at the end of the year we can still send you a charitable contribution report for you taxes. The parish tracks your contributions based on your envelope number.
What if I don't get envelopes?
Even though you may not have envelopes our accounting program assigns each family and "envelope" or account number to track their contributions.
What if I want to change my contribution?
Use your log in name and password and select the gift you want to edit and then hit save. The system will use the new information for your next gift.
Who can see my donation?
Only you, the parish bookkeeper, director of operations and pastor have access to this information. Because the transactions are automated, any of them would only access your personal information if you requested it or as part of the reconciliation process between Our Sunday Visitor and ACS which is our accounting software.
What if I need help?
Call the parish office at 252-638-1984 and ask for Donna. If they are not available OSV can be reached at 800-348-2886 ext. 4. You will find them to be very helpful.
Go to "Online Giving" on the Parish Website and a new window will open up that takes you to Saint Paul's Our Sunday Visitor Online giving portal. Select "Create New Account" towards the top left of the page and fill out the information requested and once completed, go to your email and verify your account by clicking on the link sent to the email address you registered with. Once this step is complete you can then set up what account you wan your gift to come out of and then select "Give a New Gift" button to set up your regular donations to the parish.
Can I just call the office and give them my payment information, and have them handle the rest?
Yes. The parish Bookkeeper can take your information over the phone or you may fill out a simple form at the parish office if you would like to set up in person.
If the parish office staff sets up my account for me, how do I make changes to my account?
Just call the office at 252-638-1984. They can make changes to your account, or you can stop in and speak with one of them to make the changes.
What if I want to manage the account myself, once I have the account set up at the parish office?
We can send you an email that will allow you to set a user name and password for your account, and you can then manage your account yourself.
How often will funds be debited or charged to my account?
Funds will be debited from your account or charged to your credit card based on your selection.
Will the church know I gave? Will I still get a tax statement?
Each week online offertory is reconciled with our accounting program so that at the end of the year we can still send you a charitable contribution report for you taxes. The parish tracks your contributions based on your envelope number.
What if I don't get envelopes?
Even though you may not have envelopes our accounting program assigns each family and "envelope" or account number to track their contributions.
What if I want to change my contribution?
Use your log in name and password and select the gift you want to edit and then hit save. The system will use the new information for your next gift.
Who can see my donation?
Only you, the parish bookkeeper, director of operations and pastor have access to this information. Because the transactions are automated, any of them would only access your personal information if you requested it or as part of the reconciliation process between Our Sunday Visitor and ACS which is our accounting software.
What if I need help?
Call the parish office at 252-638-1984 and ask for Donna. If they are not available OSV can be reached at 800-348-2886 ext. 4. You will find them to be very helpful.